Osaühing Camex Kaubandus, registration number 10464278, address Paldiski mnt 25, 10612 Tallinn (hereinafter referred to as the Seller), and the customer who places an order in the Camex online store and identifies themselves by entering their personal data when placing the order (hereinafter referred to as the Buyer), have entered into this Online Store Terms of Use Agreement (hereinafter referred to as the Agreement).
1. ONLINE STORE
1.1. The Camex online store (hereinafter referred to as the “Online Store”) is an e-commerce platform created by the Seller through which products are sold to the Buyer.
2. GENERAL PROVISIONS
2.1. The parties shall regulate their mutual relations in accordance with the Law of Obligations Act and other laws and legal acts of the Republic of Estonia, as well as the terms set forth in this Online Store Terms of Use Agreement.
2.2. The Seller has the right to make changes to the Online Store services at any time.
2.3. The Seller has the right to unilaterally amend the terms of this Agreement without the obligation to notify the Buyer in advance (e.g., by email).
3. PRODUCTS AND PURCHASE PROCEDURE
3.1. The availability of products displayed in the Online Store may differ from the actual stock. Submitting an order does not guarantee the immediate availability of the product.
3.2. If the ordered product is out of stock and the order cannot be fulfilled, the Seller (Online Store representative) will contact the Buyer to offer a new delivery time, replacement with a product of equivalent price and quality, or cancellation of the order with a refund of the paid amount. The refund will be made to the Buyer without undue delay, but no later than within 14 days after the cancellation of the order.
3.3. The product images and descriptions displayed in the Online Store are for illustrative purposes only.
The technical specifications of a product may change due to manufacturer updates or modifications.
The Online Store does not guarantee that all product descriptions are complete, error-free, or up to date.
3.4. Products offered in the Online Store are sold to both private individuals and legal entities.
3.5. By placing an order, the Buyer confirms that they are at least 15 years old.
3.6. To place an order, the Buyer selects the desired products and enters the following information:
first and last name, contact phone number, email address, delivery address, and postal code.
3.7. The Buyer selects a suitable payment method (e.g., bank link, PayPal, Montonio, prepayment invoice, etc.) and pays for the order.
3.8. The Buyer undertakes to provide accurate and complete information required for the proper processing of the order.
3.9. The Seller shall not be liable for non-performance or delay in fulfilling an order if caused by incorrect or incomplete information provided by the Buyer.
3.10. The sales contract is deemed concluded at the moment the Buyer submits an order and completes payment through the Online Store.
4. PRICES
4.1. All prices are shown in euros (€) and include the applicable value-added tax (VAT).
4.2. Product prices are valid at the time of placing the order.
4.3. The Seller reserves the right to change the prices displayed in the Online Store at any time without prior notice.
For confirmed orders, the price valid at the time of order placement shall apply.
4.4. If a product price has been entered incorrectly (e.g., due to a system or input error), the Seller has the right to cancel the order or make a correction proposal to the Buyer before fulfilling the order. In such a case, the Buyer will be informed as soon as possible, and if the order remains unfulfilled, the amount paid will be refunded.
4.5. Product prices do not include delivery costs, unless otherwise stated in the product information or order confirmation.
4.6. The Buyer can choose the preferred delivery method during the checkout process. Delivery costs are calculated based on the selected delivery method (e.g., parcel locker, courier, in-store pickup) and are displayed before the final confirmation of the order.
4.7. The Seller reserves the right to adjust delivery prices according to the pricing policies of logistics partners and market conditions.
4.8. The Buyer can pay for the order via bank link or bank transfer (Swedbank, SEB, LHV, Coop, etc.), by credit card (Visa, Mastercard), by invoice (for companies), or through installment payment or leasing (via partner services, where applicable).
4.9. The order is considered confirmed and will be processed once the payment has been received in the Seller’s bank account, unless otherwise agreed (e.g., payment by invoice or installment purchase).
5. DELIVERY TIME AND TERMS OF DELIVERY
5.1. The Buyer can choose one of the following methods for receiving the goods:
5.1.1. Delivery by courier to the address specified by the Buyer.
5.1.2. Collection in person from the Osaühing Camex Kaubandus store at Paldiski mnt 25, 10612 Tallinn.
5.1.3. Delivery to a parcel locker in Estonia or Latvia via Omniva or DPD, or in Finland via DPD or Itella SmartPost.
5.1.4. If the Buyer chooses courier delivery, the goods will arrive within 2–6 working days from the date the payment is received in the Seller’s bank account.
5.1.5. If the Buyer chooses delivery via parcel locker, the goods will be delivered to the selected parcel locker within 2–6 working days.
5.1.6. If the Buyer chooses in-store pickup, they will be notified by email or phone when the order is ready.
Notification will be sent no later than 2–6 working days after the payment has been received in the Seller’s bank account.
5.7. The goods will be handed over only to the Buyer specified in the order, who must present a valid identity document.
Handing over the goods to a third party is allowed only upon prior agreement with the Buyer.
6. WITHDRAWAL FROM THE CONTRACT
6.1. A Buyer who is a natural person has the right to withdraw from the contract for goods purchased from the online store within 14 days from the date of receiving the goods.
6.2. Legal entities (companies) do not have the statutory 14-day right of withdrawal.
6.3. To withdraw, the Buyer must submit a written notice using the online store’s withdrawal form and send it by email to
6.4. The withdrawal notice must include the order number, the date the goods were received, the products to be withdrawn, and the Buyer’s name and contact details.
6.5. If the withdrawal notice is submitted after the goods have been received, the withdrawal shall take place in accordance with these sales terms under Section 7 – Right of Withdrawal.
6.6. The Seller shall refund the purchase amount to the Buyer without undue delay, but no later than 14 days from the date of receiving the withdrawal notice.
6.7. The refund will be made to the same bank account from which the original payment was made.
7. RIGHT OF WITHDRAWAL
7.1. A statutory 14-day right of withdrawal applies to purchases made in the online store. The withdrawal period begins on the day when the Buyer or a person authorized by the Buyer has received the goods.
Note: This right of withdrawal does not apply to purchases made in a physical store, unless the Seller has expressly granted such an option.
7.2. To return goods, the Buyer must send a withdrawal notice to
7.3. The withdrawal form can be downloaded HERE, and it is also included in the order package along with the invoice.
7.4. The returned goods must be sent or delivered in person to the following address:
Osaühing Camex Kaubandus
Paldiski mnt 25, 10612 Tallinn, Estonia
Returns sent via parcel locker will not be accepted.
All returns must be sent to a pre-agreed address and by an agreed delivery method.
This procedure ensures proper registration, traceability, and inspection of the returned goods’ condition.
7.5. Returned goods must be unopened, unused, in their original packaging, complete, and free from defects or damage.
If the goods have been used, damaged, or do not meet the return conditions, the Seller has the right to refuse the return or reduce the refundable amount.
7.6. The 14-day right of withdrawal does not apply to certain product categories in accordance with §53(4) of the Estonian Law of Obligations Act:
7.6.1. Products which, due to their nature, cannot be resold under the same conditions or whose condition cannot be objectively verified after opening.
7.6.2. Custom-made or personalized products manufactured or adapted according to the Buyer’s personal needs, specifications, or vehicle data (e.g., VIN code), including special sizes or coded electronics.
Examples: specially coded electronic components, custom-sized spare parts.
7.6.3. Sensitive electronic components or parts that have been installed, for which reliability cannot be objectively verified after opening or use.
Examples: CDI units, ignition modules, voltage regulators, sensors, control units, ECUs, electrical switches, etc., that have been opened or show signs of use.
7.6.4. Components that lose their value upon opening or installation and whose condition can no longer be reliably assessed.
Examples: gaskets, filters, lubricants, coolants, electrical connectors, and cables where the packaging or contents have been irreversibly altered.
7.6.5. Products with no identifiable link to an order (e.g., returns without order numbers or sender details).
Examples: returns sent via parcel locker without an identifiable order reference or customer information.
7.6.6. Products returned without prior agreement or without the required documentation (e.g., return form, order number).
7.7. If, after inspection, the returned product does not meet the conditions set out in clauses 7.1–7.6, the Seller has the right not to refund the payment. In such cases, the returned item will be kept in the Seller’s possession for up to 30 calendar days.
7.8. If the Buyer fails to arrange the return shipment back to their address within the given period, the Seller has the right to dispose of the product or treat it as abandoned property.
7.9. The Seller shall refund the Buyer for the goods without undue delay, but no later than 14 days after receiving the withdrawal notice, provided that the returned goods have reached the Seller and meet the return conditions.
7.10. The refund will be made to the same bank account from which the payment was made, unless otherwise agreed between the parties.
7.11. The direct costs of storage and return of the goods shall be borne by the Buyer, unless the return is due to an error by the Seller (e.g., wrong or defective item) or the product does not conform to the order.
8. PROCEDURE FOR SUBMITTING CLAIMS
8.1. Products sold in the online store and in the physical store are covered by a 2-year claim period as stipulated in §218(2) of the Estonian Law of Obligations Act, starting from the date of receiving the goods.
8.2. All claims will be reviewed and responded to as soon as possible, but no later than 15 days from the date the claim is received.
8.3. If a defect is discovered, the Buyer must immediately stop using the product.
8.4. When submitting a claim, the product must be as clean as possible and in a condition that allows visual inspection.
8.5. The claim must be submitted within a reasonable time, but no later than 2 months after discovering the defect.
8.6. Before returning the product, the Buyer must contact the Seller by email at
8.7. The Product Claim Form can be downloaded HERE and is also included in the order package together with the invoice.
8.8. The claim form must include the Buyer’s name and contact details, order number, product order and receipt dates, a description of the defect, and preferably photos showing the issue.
8.9. The defective product, together with the completed claim form, must be returned either by courier or in person to the following address:
Osaühing Camex Kaubandus
Paldiski mnt 25, 10612 Tallinn, Estonia
8.10. Returns sent via parcel locker will not be accepted.
Shipments sent by parcel locker are considered unprocessed until they have been physically received and inspected at the Seller’s office at Paldiski mnt 25, Tallinn.
8.11. If the claim is justified, the Seller will replace the defective product. If replacement is not possible, the Buyer will be refunded the full purchase amount, including return shipping costs.
8.12. The Seller’s liability is limited to the value of the product.
8.13. If the claim is unfounded (e.g., no actual defect is found or the defect is caused by the Buyer), the Buyer is responsible for covering the cost of returning the product and any related expenses.
8.14. The Seller is not liable for defects resulting from improper use, insufficient maintenance, or normal wear and tear of the product.
9. PERSONAL DATA AND ITS USE
9.1. The Buyer gives clear and informed consent for the Seller to process their personal data.
9.2. The Buyer’s personal data entered when placing an order is recorded in the customer database and used for the purpose of providing sales services and product offers.
9.3. Secure SSL data transmission and the security systems MasterCard SecureCode and Verified by Visa are used for transmitting card data and handling product purchase requests.
9.4. The Seller does not have access to card data. To complete a transaction, the cardholder is redirected to the secure environment of Maksekeskus AS (www.maksekeskus.ee) or PayPal, Inc. (www.paypal.com). During payment, the cardholder enters their card details directly into the database located on the Maksekeskus or PayPal server, where the data is also stored securely.
9.5. The source of personal data is the customer relationship created when registering an order in the online store.
9.6. The personal data collected includes the Buyer’s order details: first and last name and/or company name, street address, building and apartment number, town or city, postal code, phone number, email address, delivery method, payment method used, consent to the Online Store Terms of Use, consent to receive marketing offers, and any additional comments entered in free-text fields.
9.7. The data controller is Osaühing Camex Kaubandus, Paldiski mnt 25, 10612 Tallinn, registration code 10464278.
9.8. The Buyer’s personal data may be shared with the transport service provider when necessary to arrange the delivery of the goods.
9.9. The protection of personal data is ensured through all legally required security measures.
9.10. The Seller will not disclose the Buyer’s registered personal data to third parties without the Buyer’s consent, except when required by law or to protect the life, health, or freedom of the Buyer or a third party.
9.11. The Buyer has the right to review, modify, or request the deletion of their personal data from the register.
9.12. The Buyer consents to receiving an order confirmation via the email address provided when placing the order.
9.13. The Buyer may give the Seller consent to send promotional offers to the email address provided during order placement if such consent is indicated during user registration.
10. LIABILITY
10.1. The Seller is liable to the Buyer if the goods delivered do not conform to the terms of the contract and the Buyer has submitted a claim within the legally prescribed period.
10.2. The Seller’s maximum financial liability is limited to the total amount paid by the Buyer for the order, unless otherwise required by law.
10.3. The Seller is not liable for:
10.3.1. Errors made by the Buyer in product selection (e.g., incorrect product code, model year, or vehicle data).
10.3.2. Damages resulting from improper installation or use (including cases where installation does not comply with the manufacturer’s instructions or is performed by an unqualified person).
10.3.3. Damages caused by third parties (e.g., transport companies) without a properly documented complaint at the time of receipt of goods.
10.3.4. Delays caused by force majeure circumstances, including supply chain disruptions, natural disasters, strikes, technical failures, or similar events.
10.3.5. Errors or inaccuracies in prices, product descriptions, or stock information caused by technical issues on the website. In such cases, the Seller has the right to cancel the order and refund the amount paid by the Buyer.
10.3.6. Indirect or consequential damages caused by defective products or services, such as damage to property or data, data loss, loss of revenue or profit, loss of business opportunities, or other unforeseeable losses.
10.4. The Buyer undertakes to use the Online Store services in compliance with applicable laws and good practices. The Buyer is responsible for:
10.4.1. Reviewing product descriptions, prices, and sales terms before making a purchase.
10.4.2. Providing accurate information (e.g., name, contact details, delivery address) when placing an order.
10.4.3. Proper care and preservation of products when exercising the right of withdrawal, and for returning goods in the same condition as received (except for reasonable use required to test functionality).
10.4.4. Ensuring the availability and maintenance of the necessary devices, software, and internet connection for using the Online Store.
10.4.5. Covering all costs related to the use of the Online Store services (e.g., internet connection, device maintenance).
10.5. The Buyer is liable for any damages caused to the Seller, other users, or third parties resulting from violations of the Online Store Terms of Use, applicable laws, or good practices.
11. DISPUTE RESOLUTION
Any disputes arising between the Seller and the Buyer shall be resolved primarily through negotiations.
12. TERMS OF USE
12.1. The Buyer is obligated to read and comply with the terms set out in this Agreement.
12.2. By checking the box “I agree to the online store terms of use” when placing an order, the Buyer confirms that they have read, understood, and agree to the terms stated in this Agreement.
13. INSTALLATION OF PURCHASED SPARE PARTS
13.1. All spare parts sold by Osaühing Camex Kaubandus must be installed by a qualified specialist or a professional in the relevant field.
This is essential to ensure the correct functioning of the products and to prevent potential damage or malfunctions.
13.2. Osaühing Camex Kaubandus is not liable for:
13.2.1. Any damage or product defects resulting from incorrect or unprofessional installation.
13.2.2. Non-compliance with the manufacturer’s installation instructions, use of incompatible spare parts, or improper/non-intended use of the product.
13.2.3. Situations where the Buyer is uncertain about the compatibility of a specific spare part with their vehicle — in such cases, it is strongly recommended to consult a qualified technician or installation specialist before purchase or installation.
Osaühing Camex Kaubandus
